Terms of Service
These Terms of Service (the “Terms”) apply to every service provided by Cloud Realm International Limited (星河智能科技有限公司; Company No. 80588399; the “Company”, “we”, “us” or “our”) and to your access to and use of this website. By using this website or engaging us to provide services, you confirm that you have read and accepted these Terms.
1. Scope of services
Our services include overseas traffic acquisition and advertising, short-form video lead-generation systems, corporate website and digital-system development, and information-matching and commercial-network services. The exact scope, deliverables, timetable and fees for an engagement are set out in a separately signed written service agreement or statement of work (SOW). The information on this website is for general introduction only and does not constitute an offer.
2. Engagement and commencement
After a client submits requirements through this website or by email, we will provide a proposal and quotation. An engagement is formally established when the parties agree the services, sign a written agreement and the client pays the initial installment.
3. Fees and payment
- Project-based services, such as website development, are ordinarily paid in two installments: a commencement payment and an acceptance payment.
- Ongoing services, such as advertising and content operations, are charged monthly and payable before the start of each service period.
- Information-matching services are charged at the agreed commission rate after a transaction is completed and confirmed by both parties.
- Advertising-platform media budgets are not part of our service fees and must be paid by the client directly to the advertising platform from the client’s own account.
- Unless otherwise stated, quotations are in USD or HKD and exclude any taxes and bank charges that may arise in the client’s location.
4. Client obligations
- to provide, in a timely manner, the materials, assets, account access and feedback needed for the project;
- to ensure that the trademarks, images, copy and other materials supplied are lawfully usable and do not infringe third-party rights;
- to ensure that the products and business being promoted comply with the laws and regulations of the target market and the policies of relevant advertising platforms; and
- to pay fees when due.
A delivery delay caused by late client materials, unavailable account access or delayed client feedback does not constitute a breach by us.
5. Intellectual property
Rights in materials supplied by the client remain with the client. Once the client has paid all amounts due, ownership of the website source code, advertising-account structures, content assets and data assets delivered for the client passes to the client. We retain rights in our own methodologies, tools, templates and reusable components. Provided that no client confidential information is disclosed, we may use project outcomes as case studies. A client may object to case-study use by notifying us in writing.
6. Confidentiality
Each party must keep confidential the other party’s business information, client information, pricing and technical proposals learned during the engagement. This obligation lasts for 3 years from the date of disclosure, except where disclosure is required by law.
7. Results and disclaimer
Digital-marketing results are affected by many factors, including product, pricing, market competition, platform algorithms and platform policies. We will perform our services in accordance with professional industry standards and the relevant agreement; however, unless a written agreement expressly provides otherwise, we do not guarantee any specific revenue, number of leads, conversion rate or return on advertising spend.
We are not responsible for advertising-platform policy changes, unsuccessful account reviews or account suspensions; interruption of third-party services, including hosting, payment and logistics services; results arising from the client’s own product, pricing or compliance issues; or force-majeure events.
8. Limitation of liability
To the maximum extent permitted by applicable law, our total liability for any one project will not exceed the service fees actually paid to us by the client for that project. We are not liable for any indirect loss, loss of profit or loss of goodwill.
9. Suspension and termination of services
Either party may terminate an ongoing service by giving 30 days’ written notice. We may suspend services if a client’s payment is more than 15 days overdue. If a client’s business is found to be unlawful, fraudulent or seriously in breach of advertising-platform policies, we may terminate services immediately without a refund.
10. Governing law and dispute resolution
These Terms are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising from these Terms or our services must first be resolved through good-faith discussion. If no resolution is reached, the dispute will be submitted to the courts of competent jurisdiction in the Hong Kong Special Administrative Region.
11. Changes to these Terms and contact details
We may update these Terms from time to time. An updated version takes effect from the date on which it is published. If a signed written service agreement conflicts with these Terms, the written service agreement prevails.
Cloud Realm International Limited (星河智能科技有限公司), a Hong Kong Private Company Limited by Shares (Company No. 80588399), incorporated June 9, 2026, is located at Unit 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Kowloon, Hong Kong. You may contact us at contact@cloudrealmglobal.com; Sales +1 (503) 422-7082; Support +1 (503) 421-1358.